Terms & Conditions


Definitions

Red T Multiples: Any product or service listed under Red T Multiples. 

Website: Any of the contents on www.redtmultiples.com in its entirety. 

Copyright and publishing

Material on this website is protected by copyright owned by Red T Multiples under the parent company Red T Group, trading as Red T Holdings Limited. Users may view and share any contents with the understanding that Red T Group has full ownership.  The contents must not be used for commercial gain or be incorporated in any publications without prior consent from Red T Group.

Once any Red T Group products are paid for in full and in possession of the client, the client may display as and where they choose but they may not under any circumstances replicate or copy the product in any form.

The trade marks, logos, and services displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Red T Group and are protected by HK, UK and international trade mark laws.

Product Guarantee

Red T Multiples takes quality very seriously and makes every effort to provide a quality product and service.  If our clients aren’t satisfied, we want to know; contact us.

Red T Multiples offers a quality guarantee on all products.  We cannot guarantee that the items you have purchased online will meet your exact expectations in terms of colours as these can occasionally be misrepresented on screen.  We apologise but we cannot replace these orders.

All printed work on paper and canvas is guaranteed under standard Hahnemühle terms.

Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service or product.

Payment

We must receive full cleared payment for an order before we dispatch any products.  There may be varying lead times for different products for which we will notify you should they be different to those advertised on this website.

We may not accept your order if an item you have ordered is sold out, there is a problem with your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Red T Group accepts the Buyers order. Acceptance will be deemed to have occurred when Red T Group sends a confirmatory email to the Buyer, or the goods are dispatched.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.  If your provided details are not accurate, we cannot be held accountable or responsible for not being able to contact you.  

Delivery of goods

We aim to action all orders within 7 days of receipt of placing an order. They should reach addresses on Hong Kong Island and Kowloon within 2-3 weeks. This is subject to seasonal variation and indicative only. We cannot accept any liability whatsoever for delayed delivery caused by any third party. We specify the method and address for delivery when you make your order. Risk of damage or loss of the Goods passes to you on delivery. Should you have any queries regarding your delivery please contact us.

Taxes

Any taxes due on delivery of goods are the responsibility of the Buyer.  Red T can not be accountable or liable for any added costs related to taxes. 

Returns

We cannot issue refunds or exchanges on any work that is not damaged as the work is made to your specifications.  However, should you received damaged work or items that you did not order as per your invoice, we are happy to receive the returned items and offer a refund or credit towards a new order.

Unfortunately we cannot refund any delivery costs incurred. To make a return contact us and we will give you instructions on how to return your order.

Security

We will only retain your personal or professional details if you place an order, join our database or indicate to receive updates.

We may share or transfer personal information and non-personally identifiable information with or to our affiliates, licensees and partners in order to:

• Enhance this website and the consumer experience

• Place, produce and deliver your order

Such third parties may not use your personal information for any other purposes.

Privacy

We respect your privacy and appreciate your business. At no time do we ever provide your details to any third party unless directly related to your order. For more information, check out our privacy policy.

Subscriptions

By giving us your details, we understand that you are happy to receive news and updates by email.

Third party links

We are not responsible for the content of any website pages or any other websites linked to or from this Website.

What about cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers’ hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. Cookies can be disabled via your browser.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. The security we offer applies only to the information we collect on this Website.

Questions

Please contact us if you have any questions regarding our terms and conditions.

Business Transfers

If Red T Group, or some of its assets were acquired, or in the unlikely event that Red T Group goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Red T Group may continue to use your personal information as set forth in this policy.

Terms and Conditions and Privacy Policy Changes

Although most changes are likely to be minor, Red T Group may change its Terms and Conditions and/or Privacy Policy from time to time, and at Red T Group’s sole discretion. Red T Group encourages visitors to frequently check this page for any changes to its Terms and Conditions or Privacy Policy. Your continued use of this site after any change in this Terms and Conditions or Privacy Policy will constitute your acceptance of such change.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

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